Shipping Policy

Effective Date: January 1, 2026 | Last Revised: September 9, 2026. Prior versions available upon request.

1. Overview

This Shipping Policy (“Policy”) outlines the terms and conditions for shipping products purchased from Peptide Foundry LLC (“Company,” “we,” “us,” or “our”). By placing an order, you agree to the terms of this Policy.

All peptides are manufactured in the United States in a cGMP-certified facility and shipped from domestic locations.

2. Shipping Cost

Free shipping is included on all orders. All domestic orders are shipped via UPS with an estimated delivery time of approximately 2 business days from the date of shipment.

Delivery times are estimates and not guaranteed. Actual delivery times may vary based on destination, weather, and other factors beyond our control.

3. Processing Time

Orders are typically processed within 1-2 business days of payment confirmation. Processing times do not include weekends or federal holidays.

• Orders placed before 4:00 PM Eastern Time on business days are typically processed same-day
• Orders placed at or after 4:00 PM Eastern Time or on weekends/holidays will be processed the next business day
• High-volume periods may result in extended processing times

You will receive an email confirmation with tracking information once your order has shipped.

4. Shipping Destinations

4.1 Domestic Shipping

We ship to all 50 United States, including:

• Continental United States
• Alaska and Hawaii

4.2 International Shipping

We do not offer international shipping. Products are available for purchase and delivery within the United States only. Orders placed with international shipping addresses will be cancelled and refunded.

4.3 P.O. Boxes

We ship via UPS, which does not deliver to P.O. Boxes. A physical street address is required for all orders.

4.4 Restricted Destinations

We reserve the right to refuse shipment to any address or jurisdiction where the sale or possession of our products may be restricted or prohibited by law.

5. Packaging and Labeling

5.1 Discreet Packaging

All orders are shipped in plain, unmarked packaging with no external indication of contents. The return address will display our company name without product descriptions.

5.2 Product Labeling

All products are labeled “Research Use Only — Not for Human Consumption.” Each product includes batch/lot numbers for traceability and a Certificate of Analysis (COA).

6. Order Tracking

Tracking information is provided for all shipments. You can track your order by:

• Clicking the tracking link in your shipping confirmation email
• Logging into your account and viewing order status
• Contacting our support team with your order number

Please allow up to 24 hours after receiving your shipping confirmation for tracking information to become active in the carrier’s system.

7. Shipping Address

7.1 Address Accuracy

You are responsible for providing a complete and accurate shipping address. We are not responsible for orders shipped to incorrect addresses provided by the customer. Address corrections after shipment may result in delays and additional fees.

7.2 Address Changes

Address changes must be requested before the order ships. Once an order has shipped, we cannot guarantee address changes, and any redirects must be arranged directly with the carrier at your expense.

8. Free Shipment Protection

Every order includes free shipment protection for lost, stolen, or damaged packages. We will replace the affected products at no cost to you. To report a problem, contact support@peptidefoundry.com with your order number as soon as possible:

• Damaged packages: Within 48 hours of delivery, with photos of damage
• Lost packages: If tracking shows no movement for 7+ days, or 3 days after expected delivery
• Stolen packages: Within 48 hours of confirmed delivery

We will help investigate the issue and arrange a free replacement for products lost, stolen, or damaged during shipment, including packages stolen after confirmed delivery. There is no protection fee or deductible.

9. Replacement Shipping and Carrier Claims

We cover the cost of shipping your replacement and handle any carrier claim. Shipment protection is included automatically; you do not need to purchase separate coverage at checkout.

10. Policy Modifications

We reserve the right to modify this Shipping Policy at any time. Changes will be effective upon posting to the Site. The Policy in effect at the time of your order governs that shipment.

No card transactions are allowed for international shipping.

We respect federal state and city laws, our shipping restrictions are detailed below on the footer and they are automatically updated by WAAVE compliance.

11. Contact Us

For shipping questions, tracking assistance, or to report delivery issues, please contact: